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  • Do you offer a warranty?
    • All products come with a 12-month warranty (and where noted on the product page, a 2-year warranty). During this warranty period, you may seek a refund or replacement for the product. The following terms and conditions apply to warranty:
      • Damages due to misuse or mishandling by the user will not be covered by this warranty
      • This warranty does not cover any accessories or bonus gifts.
    • Damage on Arrival (DOA)

      This warranty only applies to items that are broken on delivery or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

      • You must check the item(s) and report the damages or faults (pictures or videos) to us by email within 14 days after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
      • Please do not return the faulty item to us without our approval.
  • 2.What should I do if there is a part missing?

    Please checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

  • 3.Refund and replacement

    Refund and replacement generally take up to 2 working days to process, and we will notify you right after it has been processed.

    • A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturer.